Privacy Policy

Effective Date: January 1, 2025

1. Data Collection

Personal Information

We collect personal information such as your name, email address, and payment details through secure integrations with Auth0 for authentication and Stripe for payment processing. Additional optional profile information may also be collected to improve user experience.

Veterinary Reports

Users may input and store patient-related data, such as species, breed, diagnosis, and treatment details, to generate reports. The Service is not intended for storing sensitive client data (e.g., client names, phone numbers, addresses), and users are strongly advised not to input such information.

Device and Usage Data

We may collect technical data, including device type, IP address, browser type, and usage patterns, to improve the Service's functionality and security. This data is anonymized and used for analytical purposes only.

2. Data Usage

User Authentication

We use Auth0 to securely verify user identities and maintain secure account access.

Report Generation

Data input into the platform is processed solely for creating detailed veterinary prognosis reports and is not shared with third parties for marketing or other purposes.

Subscription and Billing

Payment information is securely processed through Stripe, and we do not store credit card details on our servers.

Analytics and Improvements

Anonymized and aggregated data may be used to identify trends, improve the Service, and ensure optimal performance.

3. Data Security and Retention

Data Storage

All user data is securely stored using Supabase, with encryption applied during transmission and while at rest. Our systems are regularly updated to meet industry-leading security standards.

Reports Retention

Reports are retained as long as your account remains active or until you delete them. Upon account deletion, all associated data, including veterinary reports, will be permanently removed unless retention is required by law (e.g., for tax or compliance reasons).

Access Controls

Access to user data is restricted to authenticated users. Administrative access to system data is strictly limited to authorized personnel and audited regularly.

Incident Response

In the unlikely event of a data breach, affected users will be notified promptly, and corrective measures will be taken immediately.

4. User Responsibility

  • Ensure that any data input complies with applicable privacy laws and regulations.

  • Avoid storing sensitive or personally identifiable client information in reports or other fields.

  • Obtain proper consent from clients or patients before inputting any data into the Service.

5. International Customers

Compliance with Global Standards

PetWise is committed to complying with global data protection regulations, including:

  • GDPR (General Data Protection Regulation): For users in the European Union, ensuring lawful data processing, user rights, and data portability.

  • PIPEDA (Personal Information Protection and Electronic Documents Act): For Canadian users, ensuring compliance with federal and provincial privacy laws.

Users outside these jurisdictions are encouraged to ensure compliance with their local data privacy regulations.

6. User Rights

We respect your rights to control your data. These include:

  • Right to Access: Users may request a copy of their stored data.

  • Right to Rectification: Users may request corrections to inaccuracies in their data.

  • Right to Erasure: Users may request deletion of their personal data at any time.

  • Right to Restriction: Users may limit the processing of their data in specific scenarios.

Requests can be sent to support@petwise.vet, and we will respond within the timeframe required by applicable laws.

7. Third-Party Services

Data Sharing

PetWise integrates with trusted third-party services to provide seamless functionality:

  • Auth0: For secure user authentication.

  • Stripe: For processing payments and subscriptions securely.

We do not sell or share your data with any third-party advertisers. Each third-party service has its own privacy policies, and we encourage users to review them.

8. Cookies and Tracking

PetWise uses cookies to:

  • Enhance user experience by remembering preferences.

  • Track usage patterns and analyze performance for service improvements.

Users can control cookie preferences through browser settings. Disabling cookies may affect certain features of the Service.

9. Incident Reporting

If you notice any suspicious activity related to your account or suspect a data breach, contact us immediately at support@petwise.vet. Our team will investigate and respond promptly.

10. Updates to Privacy Policy

We may update this Privacy Policy to reflect changes in regulations, technology, or our practices. Updates will be posted on our website, and significant changes will be communicated via email to registered users.

Acknowledgment of Responsibility

By using PetWise, you agree to:

  • Provide only necessary and lawful data.

  • Avoid storing sensitive or personally identifiable client information.

  • Take full responsibility for the accuracy and legality of any data you input or store on the platform.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at: support@petwise.vet